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Privacy Policy

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Privacy Policy

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may use technology tools, including artificial intelligence (AI) tools, to help us prepare documents, review information you provide, and manage our business efficiently. More detail on how we use AI is set out below under "How we use artificial intelligence (AI)".

We may occasionally notify you about promotions, new services and special offers, events, or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email, or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you do not provide some information to us?
If you do not provide us with full information, we cannot properly advise or assist you with your credit needs.

How we use artificial intelligence (AI)

We use AI tools to help us deliver faster and more accurate service. These tools assist us with tasks such as:

- Preparing and reviewing client documents, loan notes and correspondence
- Summarising and cross-checking documents you provide to us, such as payslips, bank statements and credit reports
- Researching lender policies and loan options relevant to your situation
- General administration and business processes

When we use these tools, some of your personal information may be processed by the AI provider on our behalf as a service provider to our business. We take care to:

- Only use reputable AI providers with appropriate security and privacy safeguards
- Only provide the information reasonably necessary for the task
- Use business or enterprise services where the provider does not use your information to train its AI models
- Ensure a qualified human (your broker) reviews all AI-assisted work before it is relied on or sent to you

AI tools assist us with our work, but they do not make decisions about you. All credit assistance, recommendations and lender submissions are prepared, reviewed and approved by your broker, who remains responsible for them at all times.

If you have any questions about our use of AI, or you would prefer that we do not use AI tools when handling your information, please contact us and we will discuss your options. In some cases, limiting the use of these tools may affect how quickly we can assist you.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you with data storage providers which are hosted in Australia.

Some of the technology and AI service providers we use may process information on secure servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure the provider handles your information securely and in a manner consistent with the Australian Privacy Principles.

We ensure that your information is safe by using strong password based encryption.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, technology and AI service providers who assist us to prepare documents, review information and manage our business (as described above under "How we use artificial intelligence (AI)"), or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update, or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information, please write to Shane Heness at info@loanbuddy.com.au

We do not charge for receiving a request for access to personal information or for complying with a correction request.

Information We Obtain

The information we obtain from you is used, subject to compliance with Australia's privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.

Contact Details

From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

Notifying Us

You can unsubscribe 'opt-out' by notifying us and we will no longer send information to you.

Tell Us What You Think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact us on (02) 9188 2138 or info@loanbuddy.com.au

Complaints and Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we do not know about it, we cannot fix it. You may also contact us by email addressed to Shane Heness on (02) 9188 2138 or info@loanbuddy.com.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.